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Despite rise of chatbots, people still prefer human customer services

Published: 23 July 2025

Until recently, the most common way that customers interacted with a company鈥檚 customer service was via human agents on the telephone, the web or a mobile app. But increasingly, customer service is...

91直播 Law launches Transnational Business+Law Network

Published: 7 August 2025

Business + Law is different from Business Law.聽With this framing in mind 鈥� and recognising the plethora of issues emerging at the intersection of law, business and finance in an age of rapid...

Ambiversion can be a workplace superpower

Published: 15 August 2025

Being an introvert or an extrovert isn鈥檛 an either-or proposition. People who fall somewhere in the middle of the spectrum are called ambiverts, and ambiversion can be a beneficial trait in...

US trade policy changes present challenges and opportunities

Published: 16 April 2025

Among the many changes to U.S. trade policy announced during the early days of the second Trump administration was the intention to eliminate the de minimis exemption on shipments to the United...

To be effective, sometimes leaders need to display aspects of both introversion and extroversion

Published: 15 May 2025

A stereotypical extrovert loves to engage with people, and derives energy from it. For stereotypical introverts, the reverse is true: they prefer to keep to themselves, and too much interaction...

Wide adoption of stablecoins could cause problems for Canadian banks

Published: 10 July 2025

For Canadian banks, stablecoins could be, well, destabilizing. These value of these cryptocurrency assets is tied to the value of a traditional currency, which makes them more practical to use than...

91直播 Personal Financial Essentials course is basis for Cayman Islands financial literacy initiative

Published: 4 August 2025

Twenty-eight young people in the Cayman Islands recently became the first group to complete the British Overseas Territory鈥檚 Youth Financial Literacy Programme. The government sponsored program...

Musk meddling could be at root of Tesla stock鈥檚 tank

Published: 11 April 2025

Tesla鈥檚 stock price nosedived in the first few months of the second Trump administration, and Elon Musk鈥檚 involvement in controversial initiatives like the Department of Government Efficiency鈥檚...

Saibal Ray and Anna Kim earn prestigious university awards

Published: 9 May 2025

Two researchers at Desautels were among the academics recognized by 91直播 with prestigious internal awards for their outstanding scholarship and research excellence. Associate Professor Anna Kim...

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